Customer Service Manager

Customer Service Manager

Job Title: Customer Service Manager
Contract Type: Permanent
Location: Gold Coast
Reference: 3099912
Contact Name: Kate
Contact Email:
Job Published: March 10, 2020 15:16

Job Description

The Company 
Our client are a global leader in the outsourcing of back office functions to include processing and client service. They are currently on the hunt for an Customer Service Manager to join them on a permanent full-time basis.

Key responsibilities of the role include yet are not limited to:

As the Customer Service Manager your duties will include but not be limited to:
  • Implement company and team goals to achieve the strategic direction of the business.
  • Drive operational excellence through the respective teams.
  • Monitor and review KPI’s to ensure client, shareholder and stakeholder satisfaction.
  • Providing an pro-active consultative approach to internal and external stakeholders.
  • Managing, guiding, leading and motivating a small team of Team Managers.  
  • Managing the success of the accounts financials, client satisfaction, employee development and staff retention.
  • Maintaining key client relationships with internal and external stakeholders.
  • Set and monitor budgets and forecasts and analyse variances.
  • Analysing and interpreting data forecasts and trends.
  • Communicate and report effectively with the Senior Management team.
  • Location: Gold Coast
  • Hours: Monday - Friday, standard business hours 
  • Salary: $85,000 - $90,000 + Superannuation

The successful candidate will ideally have:
  • 2+ years experience in a contact centre is essential.
  • 2+ years proven success in a managerial role in a contact centre.
  • A qualification in Management or Business. 
  • Demonstrated experience managing a budget and forecasts.
  • A finance or banking background.
  • Previous experience working with KPI's.
  • A professional and motivated approach to work.
  • Exceptional written and verbal communication skills to internal and external stakeholders.
  • Preparation and presentation of team performance to senior management.
  • Ability to enhance and build sound open and long term professional working relationships.
  • A positive and “can do” attitude.

How to Apply
Simply click 'Apply Now' via this advertisement to send your resume.  Alternatively, contact Kate at Kennedy Reid on 0477 773 466 for a confidential conversation.