Customer Service Manager

Customer Service Manager

Job Title: Customer Service Manager
Contract Type: Permanent
Location: New South Wales Other
Salary: $90,000 - $100,000
Reference: 3099483KC
Contact Name: Kate
Contact Email:
Job Published: March 09, 2020 13:16

Job Description

The Company 
Our client are a global leader in Business Process Outsourcing and Contact Centre Management. They have a global presence and provide services to some of the world's largest companies. They are currently on the hunt for a Customer Service Manager to join them on a permanent full-time basis. 

The Role
As a Customer Service Manager your duties will include but not be limited to:
  • Implement company and team goals to achieve the strategic direction of the business.
  • Drive operational excellence through the respective teams.
  • Monitor and review KPI’s to ensure client, shareholder and stakeholder satisfaction.
  • Providing an pro-active consultative approach to internal and external stakeholders.
  • Managing, guiding, leading and motivating a small team of Team Managers.  
  • Managing the success of the accounts financials, client satisfaction, employee development and staff retention.
  • Maintaining key client relationships with internal and external stakeholders.
  • Set and monitor budgets and forecasts and analyse variances.
  • Analysing and interpreting data forecasts and trends.
  • Communicate and report effectively with the Senior Management team.
  • Location: Hunter Valley, NSW
  • Hours: Monday - Friday, standard business hours 
  • Salary: $90,000-100k + Superannuation
The successful candidate will have: 
  • 2+ years experience in a contact centre is essential.
  • 2+ years proven success in a managerial role in a contact centre.
  • A qualification in Management or Business. 
  • Demonstrated experience managing a budget and forecasts.
  • A finance or banking background.
  • Previous experience working with KPI's.
  • A professional and motivated approach to work.
  • Exceptional written and verbal communication skills to internal and external stakeholders.
  • Preparation and presentation of team performance to senior management.
  • Ability to enhance and build sound open and long term professional working relationships.
  • A positive and “can do” attitude.
How to Apply
Simply click 'Apply Now' via this advertisement to send your resume.  Alternatively, contact Kate at Kennedy Reid on 0477 773 466 for a confidential conversation.