Client Service Officer

Client Service Officer

Job Title: Client Service Officer
Contract Type: Permanent
Location: Melbourne Victoria
Reference: 3272354
Contact Name: Morgan Polo
Contact Email:
Job Published: May 25, 2021 10:32

Job Description

  • Contribute to a fast-growing Australia insurance Brokerage.
  • Opportunity to develop and grow your career within the business.
  • Provide ongoing support to existing and new clients, and be the face of the company.
Our client is an Australian based insurance brokerage with a large team based out of Melbourne. They are currently looking for a customer service officer to help with the growth of the service ream across the brokerage. This is an extremely dynamic role in the internal team where they are looking for a candidate to help with the renewal process with existing clients and also win new business and identify new risks with new clients.
We are looking to have conversations with candidates at a high level who understand the insurance space and are passionate about this industry. Ideally with some level of experience with a brokerage, and a candidate who demonstrates positivity, reliability, and willingness to learn and develop.  
The Role:
As a customer service officer your role and day-to-day will look like:
  • Resolving customer queries either via call or the online chat platform and coming up with an on-the-spot resolution.
  • Service existing clients and ensure they are retained through detailed communication.
  • Maintain and provide clients with up-to-date knowledge of the industry, products, policy and process knowledge.
  • Collaborate with other team members to effectively resolve client requests and needs.
  • Have an understanding and be able to discuss both internally and with clients compliance, legislative and regulatory requirements.
What you can bring to the role: 
  • We are seeking an energic and ambitious candidate who is highly organized and willing to learn.
  • Ideally if you have experience in the insurance industry and you are looking to step into a role with a clear career path and development.
  • Great phone manner and experience in a phone handling environment is ideal.
  • Comprehensive experience with computers and on various software systems to document discussions and organize workflow.
  • Strong work ethic and attention to detail, we are looking for a candidate who is a game player and has a positive attitude to growth and change.
Perks of working for the company: 
This is a great opportunity with a company growing at an extremely fast pace.
  • Options and scope for an excellent and accelerated career path.
  • This is an extremely fast growing team and an area in the business they are focusing their growth in so its an exciting time to be joining!
  • Great team culture, very supportive and social environment.
  • Company perks such as end of month drinks and regular team social events.
How to Apply:
We are actively interviewing for this role. Feel free to apply by clicking the “Apply Now” button or for immediate consideration please call Morgan Polo on 0429 098 986 for a discussion about opportunities in the insurance broking space. This is one of many, so if you are keen on having a chat about knew opportunities give me a call.