Customer Experience & Support Administrator

Posted 07 November 2021
Salary$60,000
Location New South Wales, Sydney Western
Job type Temporary
DisciplineOffice Support
Reference3353096

Job description

THE COMPANY
Our client, a global leader in sustainably moving goods, partners with over 250,000 supply chains across the Globe and plays a crucial part in connecting people and businesses to our everyday life's essentials. Now looking for a Customer Experience & Support Administrator to grow their supportive and very busy customer experience team. 

THE ROLE:
Whilst ensuring that customer satisfaction is always maximized, as the Customer Experience & Support Administrator your duties will include, but not be limited to:
  • Dealing with high volume projects across complaints management, customer onboarding and customer surveys.
  • Support Customer Service, Operations, Logistics and Sales teams as well as direct customers and relevant stakeholders with administration.
  • Action all new customer service communications via email or phone
  • Raise and process purchase orders
  • High volume of accurate data processing, cleansing, and reporting
  • SALARY: $30/per hour + super 
  • HOURS: Monday-Friday, 7.30am and 5pm Rota (37.5 hours)
  • LOCATION: Lidcombe (WFH flexibility)
YOU:
As a valued member of the Customer Experience Team in this Administration role, you will possess the following qualities:
  • Passionate about delivering quality customer service
  • SAP and Salesforce Experience preferred
  • Previous Supply chain administration is highly regarded
  • Excellent time management and organisational skills
  • Ability to meet deadlines, organize and prioritize multiple tasks simultaneously while working independently
  • Intermediate computer skills, including Microsoft Office
How to Apply
We are actively interviewing for this role, so please don't hesitate in applying. Please send your resume to Carla by clicking the 'Apply Now' button. For a confidential discussion please contact me on 0438 718 107