Customer Service

Posted 01 February 2022
Salary$70,000 + Superannuation
Location Sydney Western
Job type Permanent
DisciplineBusiness Support

Job description

The Company
Our client is an established distributor within the construction and building industry and has just been certified as a Great Place To Work. The business holds a high standard to their level of customer service and are seeking a bubbly outgoing team player who has experience as a Customer Service Representative Or Sales Representative to join their team in the Western Suburbs.

The Role
  • Delivering WOW service to make life easier for construction contractors
  • Answering 65+ customer calls a day (inbound & outbound)
  • Upsell and cross sell on orders
  • Multi-tasking by processing orders whilst on the phone at the same time
  • Servicing key our accounts to ensure repeated business & grow GP$ from accounts
  • Location: Arndell Park - Parking onsite (WFH 2 days per week)
  • Salary: $70,000 + Superannuation
  • Hours: 7:30am-4:30pm or 8:30am - 5:30pm office based
Benefits and perks  
  • Great company culture & high employee engagement
  • Young & vibrant team
  • Career advancement, personal training & development programs
  • Dynamic and supportive Management & Team
  • Work within a small team
  • 2-3 years experience in Customer Service and/or Sales – inbound & outbound calls
  • Must have experience working in the construction/industrial industry
  • Comfortable cross-selling, up-selling and generating leads
  • Previous experience in the civil construction industry supply industry is highly regarded but not required
  • Ability to handle high volumes and a fast paced environment
  • Intermediate level Microsoft Office Suite
  • An ability to understand the products and procedures of the business