Customer Service Manager

Customer Service Manager

Job Title: Customer Service Manager
Contract Type: Permanent
Location: Parramatta & Western Suburbs
Reference: 2801899
Contact Name: Chloe
Contact Email:
Job Published: October 05, 2018 09:01

Job Description

The Company
Our client is a nationwide reputable Fast Moving Consumer Goods (FMCG) company, that supply product to large renowned supermarkets. With exciting upcoming changes within their business, they are seeking a Customer Service Manager to join their head office based in Blacktown to assist with the growth of their business. 

What's in it for you?
Our client offers a lot of progression and growth within the company, along with stability and support, as most staff are long tenured. The team are very outgoing and driven with a great sense of humour, which makes for an exciting work environment. This company culture encourages dedication within the business - and parking on site which is a bonus. 

The Role
As a Customer Service Manager your duties will include but not be limited to: 
  • Directing and supporting a team of 10-12 customer service representatives
  • Implementing & managing changing processes within the business including moving to online
  • Liaising with the various internal & external departments and stakeholders with regards to product distribution, dispatch, accounts and customer service
  • Training and mentoring team
  • Recruitment and selection for the team as required
  • Direct and delegate tasks to staff
  • Location: Blacktown location - parking available on-site
  • Salary: $70,000 - $80,000 + Superannuation
In order to be considered for this role, you must have the following: 
  • Previous inbound customer service management experience
  • Professional contact-centre team leader looking to step into a customer service manager position will be considered
  • Previous FMCG experience highly desirable, but not essential
  • A proven ability to reach KPIs
  • A hands-on approach to supporting and mentoring team members
  • A driven attitude towards increasing growth
  • Excellent communication skills
  • Immaculate presentation
How to Apply
Please send your resume to Anya by clicking the 'Apply Now' button. For a confidential discussion please contact Anya on 0419 283 314.