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Customer Service - Order Processing - IT Industry

Customer Service - Order Processing - IT Industry

Job Title: Customer Service - Order Processing - IT Industry
Contract Type: Permanent
Location: North Shore & Northern Beaches
Industry:
Salary: $50,000-$65,000 + superannuation
Reference: 2882169CSO
Contact Name: Chloe
Contact Email: chloe@kennedyreid.com.au
Job Published: March 21, 2019 17:02

Job Description

The Company
Our client are a boutique organisation within the IT industry focused on providing technical support and product solutions to their clients. As a tight-knit team, their culture is an important asset to them and they are seeking a team-oriented Customer Service Representative to join their office in Artarmon.

What's in it for you?
This is the opportunity to become a vital part of a dynamic sales and customer service team, with the overall aim of continually improving the customer experience. 
  • Join an established company with over 10 years experience within their field
  • Learn from a dynamic and close-knit team of customer service officers
  • Full-training provided around the systems and services provided
  • Competitive base salary
  • A varied role, where no 2 days are the same!
The Role
As a Customer Service Officer your duties will include but not be limited to:
  • Handling all inbound phone enquiries
  • Touching base with customers regularly, through outbound calls and emails
  • Preparing and following up on sales quotations
  • Processing customer orders
  • Providing regular updates on customer delivery ETAs
  • Resolving any customer issues if and as they occur
  • Location: Artarmon - North Sydney area
  • Salary: $50,000-$65,000 + superannuation (negotiable depending upon experience)
  • Hours: Monday to Friday, 8.30am to 5pm
You
In order to become an asset to this high-performing customer service team you will have:
  • Experience in a similar customer/client service role
  • Strong attention to detail is essential
  • Excellent phone-based communication skills
  • Proven ability to meet KPIs and targets
  • A passion and understanding of technology and systems
  • Competent computer skills - MS proficiency is essential
  • A confident, "can-do" attitude
How to Apply
Please send your resume to Chloe by clicking the 'Apply Now' button. For a confidential discussion please contact Chloe on 0477 770 210.

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