Customer Service Representative

Posted 31 December 2021
Salary$55,000 + Superannuation
Location Sydney
Job type Permanent
DisciplineBusiness Support
Reference3349164-GW

Job description

  • Permanent opportunity with great employee benefits and penalty rates.
  • Join an established, pioneering company within the Health and Wellness space.
  • Provide excellent and empathetic customer service to the client base.
The Company
Our client are pioneers for health and wellness services in the workplace and have been the market leaders for over 30 years within the Asia Pacific region. They are seeking a Customer Service Officer to join their team! They have fantastic offices located conveniently close to public transport & offer a supportive working environment in which you can progress and develop. Newly refurbished offices with plenty of amenities. 

What's in it for you?
  • This is a rare opportunity to join an established, empathetic and energetic customer service team.
  • Build upon your strong customer service skills and expose you to providing support, advice and solutions to a range of customers' physical, social, mental and financial enquiries and issues.
  • You will get in-depth training and support and they encourage long-term, internal progression.
The Role
As a Customer Service Representative your duties will include but not be limited to:
  • Managing inbound customer inquiries
  • Booking appointments for customers
  • Monitoring and managing an email inbox
  • Keeping detailed notes on customer conversations and inquiries
  • Following up with customer inquiries and bookings
  • Talking with customers in need and making a difference in their life. 
  • Hours: Monday to Friday 8:30am to 5:00pm 
  • Location: Sydney CBD 

You
As a Customer Service Representative you will have:
  • Previous experience in a call centre or customer facing role  
  • Interest or previous exposure to mental health highly regarded
  • Exceptional communication skills
  • An empathetic, resilient and positive approach to customer service
  • Excellent attention to detail and data entry skills
  • Calm and approachable demeanor
  • Adaptable and able to perform whilst under pressure
How to Apply                                                     
Simply click 'Apply Now' to send your resume. Alternatively, contact Emma at Kennedy Reid on 0477 770 210 for a confidential conversation.