Customer Service Representative

Posted 26 April 2022
Salary$55,000 - $75,000 + Superannuation
Location Sydney
Job type Contract
DisciplineBusiness Support

Job description

The Company
Our client are pioneers for health and wellness services in the workplace and have been the market leaders for over 30 years within the Asia Pacific region. They are seeking a Customer Service Officer to join their team! They have fantastic offices located conveniently close to public transport & offer a supportive working environment in which you can progress and develop. Newly refurbished offices with plenty of amenities. 

What's in it for you?
  • This is a rare opportunity to join an established, empathetic and energetic customer service team.
  • Build upon your strong customer service skills and expose you to providing support, advice and solutions to a range of customers' physical, social, mental and financial enquiries and issues.
  • You will get in-depth training and support and they encourage long-term, internal progression.
  • Work the night shift with consistent hours every week. 
  • Earn anywhere from $55,000 - $75,000 + Superannuation depending on the shifts you work 
The Role
As a Customer Service Representative your duties will include but not be limited to:
  • Managing inbound customer enquiries
  • Booking appointments for customers
  • Monitoring and managing an email inbox
  • Keeping detailed notes on customer conversations and enquiries
  • Following up with customer enquiries and bookings
  • Talking with customers in need and making a difference in their life. 
You will be working the following shift: 
  • Monday to Thursday from 9pm to 7am 
As a Customer Service Representative you will have:
  • Previous experience in a call centre or customer facing role  
  • Exceptional communication skills
  • An empathetic, resilient and positive approach to customer service
  • Excellent attention to detail and data entry skills
  • Calm and approachable demeanour
  • Adaptable and able to perform whilst under pressure
How to Apply                                                     
Simply click 'Apply Now' to send your resume. Alternatively, contact Anya at Kennedy Reid on 0419 283 314 for a confidential conversation.