Job description
The Company
Our client is an Australian-born entrepreneurial organisation that provides products & services to more than 70 countries globally!
We are currently assisting them in the recruitment of a Customer Service Representative to join their close-knit Facilities Management team in their conveniently located Condell Park office. They are looking for a candidate who is willing to learn and grow, with clear career progression. They have a great support network available and focus on providing the highest customer service experience for their clients.
The Role
As a Customer Service Representative, your duties will include but not be limited to:
As a successful Customer Service Representative you will offer:
We are actively interviewing for this role, so please don't hesitate in applying. Please send your resume to Carla by clicking the 'Apply Now' button.
Our client is an Australian-born entrepreneurial organisation that provides products & services to more than 70 countries globally!
We are currently assisting them in the recruitment of a Customer Service Representative to join their close-knit Facilities Management team in their conveniently located Condell Park office. They are looking for a candidate who is willing to learn and grow, with clear career progression. They have a great support network available and focus on providing the highest customer service experience for their clients.
The Role
As a Customer Service Representative, your duties will include but not be limited to:
- Effectively Managing work orders submitted by facilities managers in a timely manner
- Building strong, long-standing relationships with clients
- Handling inbound calls from clients in relation to product faults, services, and complaints to ensure SLAs are achieved.
- Following up with various departments and technicians to ensure the best service possible.
- Processing updates and work orders through multiple portals.
- Location: Condell Park - parking on site available!
- Salary: $60 -65K + Super and Attractive Bonus
- Hours: Monday to Friday - between 8:00am to 6:00pm (37.5 hour week)
- Office Based Training, with some WFH flexibility upon completion.
As a successful Customer Service Representative you will offer:
- Previous experience in facilities management and experience dealing with various facilities departments is preferred
- Excellent verbal and written communication skills
- Experience in stakeholder management
- Portal management experience - comfortable across Pronto or Salesforce is a bonus
- Strong attention to detail across data entry
- A passion to learn, with the drive to grow and progress
- A positive, confident approach to problem-solving
- Team player
We are actively interviewing for this role, so please don't hesitate in applying. Please send your resume to Carla by clicking the 'Apply Now' button.
