Customer Success Manager

Customer Success Manager

Job Title: Customer Success Manager
Contract Type: Permanent
Location: New South Wales
Reference: 3062574RR
Job Published: December 23, 2019 11:47

Job Description

Our client is an international leader in SaaS products and solutions.  Focused on delivering, automating and implementing mobile solutions for people and vehicles. They are seeking a Customer Success Manager  on a permanent full time basis.  In this role you will enjoy a great work environment, an excellent salary package, amazing benefits and ongoing learning and development.

Key responsibilities include yet are not limited to: 
  • Leading, motivating and guiding a team of four to retain & develop their new and existing clients. 
  • Work as the escalation point for internal & external stakeholders
  • Implement strategic planning ideas to further grow the customer portfolio.
  • Recruit, retain, train and mentor the Customer Success Team. 
  • Analysis and implementation of all processes.
  • Effectively liaise with various internal stakeholders. 
  • Review of KPI's and future planning metrics.
The successful candidate will ideally have: 
  • A proven track record in an account management or customer success management role.
  • Exceptional written and verbal communication skills.
  • An understanding of hard & software technical solutions to clients.
  • Strong business acumen.
  • A strong understanding of customer success metrics in the SaaS space.
  • Previous team management experience.
This is a great opportunity to further develop a career within a booming industry. 

We are actively interviewing for this role, so please don't hesitate in applying. For immediate consideration, click 'Apply Now'. Alternatively, contact Majella on 0477 770 210 for more information. #LI-majella

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