The Company

Our client is an established and well-rounded multinational Insurance provider, that is rapidly growing. As travel is busier than ever now, they are looking for someone to join the business in a Customer Success Manager role.

The Benefits: 

• Work for a company who is going through a growth period, in a business who values development and progression
• New position within the business, help to shape the internal processes around customer service and claims and improve existing processes
• Opportunity to lead and build a team in the future
• Pyrmont location with work from home flexibility 
• Work for a well regarded international business who cover over 200 territories

The Role: 

• Driving the delivery of first class claims handling and customer service
• Developing and implementing efficiencies for business processes
• Elevating customer experiences though delivery of clear strategic and BAU initiatives 
• Proactive identification and resolution of risks and issues 
• Build relationships with internal and external stakeholders 
• Monitor and report on progress initiatives and provide feedback to the wider organisation

About You: 

• Experience working in the claims space
• Previous experience in insurance or financial services
• Experience in delivering customer success initiatives 
• Prior experience in managing a customer service of claims team will be highly regarded 
• Excellent stakeholder management skills 

How to Apply
For immediate consideration, please submit your resume via the 'Apply for this job' link below. Alternatively, for a confidential discussion contact on or email caroline@kennedyreid.com.au.