Help Desk Support

Help Desk Support

Job Title: Help Desk Support
Contract Type: Permanent
Location: Sydney
Salary: $50,000 - $55,000 + superannuation
Reference: 6282922
Contact Name: Bronte
Contact Email:
Job Published: October 10, 2018 09:31

Job Description

Utilise your logical thinking and problem solving skills every day in this role and deal with customers and clients through a variety of platforms. You would be joining a company who are a leading global provider of mobile workforce solutions for businesses. They offer software solutions to optimise the efficiency and performance of mobile work-forces - and you would be the first point of contact for any hardware or software issues.

The Role
You would be joining a fantastic, supportive team and as a Customer Service Representative, your duties will include:
  • Solving software and hardware issues with various clients 
  • Responding to inbound calls and emails 
  • Providing exceptional service to customers and clients
  • Successfully achieving & exceeding KPIs and targets
  • Location: Pyrmont location - accessible via public transport
  • Hours: Monday to Friday - 8am to 6pm (rotating 8-hour shift) 
  • Salary: $50,000 - $55,000 + Superannuation  
This is the opportunity to become a valued member of an established, hard-working, supportive team, if you have: 
  • Experience in a previous troubleshooting, help-desk role essential
  • Great problem solving + note-taking ability
  • A proven ability to hit KPIs and targets
  • Ability to build rapport with customers and clients
  • Excellent communication skills
  • An ability to work within a team environment
How to Apply
We are actively interviewing for this role, so please don't hesitate in applying. For immediate consideration, click 'Apply Now'.