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Help Desk Support - Technical Support - Customer Service

Help Desk Support - Technical Support - Customer Service

Job Title: Help Desk Support - Technical Support - Customer Service
Contract Type: Permanent
Location: Sydney
Industry:
Salary: $50,000-$60,000 + superannuation
Reference: 27027151211
Contact Name: Chloe
Contact Email: chloe@kennedyreid.com.au
Job Published: November 26, 2018 17:15

Job Description

What's in it for you?
This is an opportunity to utilise your logical thinking and problem solving skills every day in this role and deal with customers and clients through a variety of platforms. You would be joining a company who are a leading global provider of mobile workforce solutions for businesses. They offer software solutions to optimise the efficiency and performance of mobile work-forces - and you would be the first point of contact for any hardware or software issues.

The Role
You would be joining a supportive team culture with a great work environment as a Help Desk Support. Your duties will include but not be limited to:
  • Solving software and hardware issues with various clients 
  • Responding to inbound calls and emails 
  • Providing exceptional service to customers and clients
  • Successfully achieving & exceeding KPIs and targets
  • Location: Pyrmont location - accessible via public transport
  • Hours: Monday to Friday, 8am-6pm (rotating 8-hour shift) 
  • Salary: $50,000-$60,000 + Superannuation  
You
In order to be successful in this role, you must have the following: 
  • Experience in a previous customer service/helpdesk role essential
  • Experience in troubleshooting and hardware 
  • Great problem solving + note-taking ability
  • A proven ability to hit KPIs and targets
  • Ability to build rapport with customers and clients
  • Excellent written and verbal communication skills
  • An ability to work within a team environment
How to Apply
We are actively interviewing for this role, so please don't hesitate in applying. For immediate consideration, click 'Apply Now'. Alternatively, contact Bronte on 0477 773 466 for more information.