Senior Customer Service Representative

Senior Customer Service Representative

Job Title: Senior Customer Service Representative
Contract Type: Temporary
Location: Sydney
Salary: $28-$30/hour + Superannuation
Reference: 3107170
Contact Name: Anya
Contact Email:
Job Published: February 24, 2020 17:47

Job Description

The Company
Our client are a reputable retail company that operate nationally and are branching overseas as well. They are seeking a professional & experienced Customer Service Officer for their head office in the Sydney in a 2IC and Senior Customer Service role. They offer a fantastic working environment with a supportive and friendly culture. 

The Role
As a Senior Customer Service Representative, your duties will include but not be limited to:
  • Support the Customer Service Manager 
  • Support and guide the customer service team in the contact centre, provide training feedback.
  • You will be responsible for ensuring the continued high standard of service across our family of brands.
  • Handle complaint escalations and resolve effectively 
  • Oversee processes and SLA’s, particularly in our marketplace partnerships.
  • Providing a high level of customer service across all brands
  • Location: Waterloo - a short walk from the station
  • Salary: $28-30/hour + Superannuation
  • Hours: Monday to Friday, 9am - 5pm 
  • Duration: Temporary or permanent opportunity 
In order to be successful for the role, you must have the following
  • Strong customer service skills essential
  • Expereince working as a 2IC or in some sort of managerial role  
  • A proven track record of customer service in resolutions for complaints 
  • Interest in the fashion and retail space with expereince in this indsutry ideal
  • Previous experience using Zendesk & Magento preferred however not essential 
  • Ability to work well in a team but takes initiative to get the job done
  • Excellent communication skills, both verbal and written
How to Apply
For immediate consideration, click 'Apply Now' or call Anya on 0419 283 312 for a confidential discussion regarding your application.