Superannuation Service Specialist

Superannuation Service Specialist

Job Title: Superannuation Service Specialist
Contract Type: Contract
Location: Sydney
Salary: $120,000 + Superannuation
Reference: 3105341
Contact Name: Anya
Contact Email:
Job Published: February 21, 2020 13:16

Job Description

About the Client
Our client are an Australian public offer industry superannuation fund and has a large industry member base. They pride themselves on their member-focused approach and continue to be on of the most reputable funds on the market. They are seeking a Service Specialist in the Complaints Team to assist with their growth and maintain their reputation. 

The Role:
As a Service Specialist within the Complaints Team your duties will include but not be limited to: 
  • Delivering high quality feedback, conducting investigations, compiling monthly complaints reports and resolving complaints
  • Coaching relevant staff in terms of effective handling and resolution of complaints
  • Responding to and managing escalated complaints. 
  • Setting compliance standards and review of processes.
  • Conducting audits and quality control checking of the outsourced service providers 
  • Responsible for reports to management on complaint statistics, trends, escalations, and other timely information.
  • Salary: $120,000 + Superannuation (Pro-rata to the contract length) 
  • Location: Sydney CBD 
  • Contract: This is a temporary/contract role for a minimum of 6 months with the potential to go permanent 
Ideal Candidate 
To be successful in this role you will have: 
  • 3-5 years superannuation experience, preferably in customer facing roles
  • Knowledge of Australian regulatory requirements for complaint resolution
  • Experience in handling complaint highly desirable
  • RG146 or other superannuation certification preferred
  • Strong communications and interpersonal skills
  • High awareness of legal and regulatory issues relevant to industry
How to apply 
Please send your resume to Anya by clicking the 'Apply Now' button. For a confidential discussion please contact Anya on 0419 283 314.