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Workforce Analyst

Workforce Analyst

Job Title: Workforce Analyst
Contract Type: Temporary
Location: Melbourne Victoria
Industry:
Salary: $35-$45/hour + Superannuation
Reference: 2978332
Contact Name: Anya
Contact Email: anya@kennedyreid.com.au
Job Published: July 31, 2019 15:15

Job Description

The Company 
Established for the past 100 years, our client is now a leading insurer across life, health and the finance sectors. You can contribute to a brand that offers a range of products that protect financial health and welfare of more than 4 million Australians. They are seeking a Workforce Analyst in a brand new position who will be responsible for piloting a brand new system in the call centre.

The Role
Your duties as an Workforce Analyst will include but not be limited to: 
  • Piloting and rolling out a brand new system in the call centre 
  • Forecasting call volumes and busy periods 
  • Scheduling in order to ensure service levels 
  • Rostering to maximise efficiency 
  • Reporting results and progress 
  • Making relative adjustments to accommodate work loads
  • Location: Melbourne - South Yarra 
  • Salary: $35-$45/hour + Superannuation 
  • Hours: Monday to Friday, 8.30 am - 5:00 pm
  • Temporary and potential to go permanent 
You
In order to be successful in this role, you will have: 
  • Strong experience in operational analysis in call centres 
  • Extensive real time analysis experience within customer service 
  • Forecasting, scheduling, adjusting and rostering in call centre experience 
  • Ability to train, coach and mentor team members 
  • Excellent communication and interpersonal skills
  • Advanced excel skills and the ability to pick up on new programs quickly
  • Full working rights in Australia 
How to Apply

For immediate consideration, please submit your resume via the 'Apply now' link below. If you would like to find out more about this role, please call Anya directly on 0419 283 314.

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