A well-established and fast-growing retail group representing five successful and much-loved brands is looking for an experienced Customer Experience Specialist to join their Sydney head office team.
This is a fantastic opportunity to work with a fashion-forward business that genuinely values its people. You’ll be joining a supportive, friendly, and energetic team where your contribution is recognised, and career growth is encouraged.
The Role
As a Customer Experience Specialist, you’ll be the friendly voice of the brand, delivering exceptional service across all channels. Your responsibilities will include (but are not limited to):
- Providing high-quality customer service across all brands
- Managing inbound customer calls, emails, and live chat – this isn’t a high-volume call centre role; it’s focused on delivering quality, personalised customer service.
- Responding to customer enquiries and resolving issues via phone, email, and live chat
- Liaising with the warehouse regarding customers’ orders and returns
- Reviewing online orders and processing amendments
- Maintaining gift card and customer accounts
- Handling enquiries and complaints with professionalism and empathy
- Assisting with refunds and stock enquiries
Hours: Monday to Friday, 9am–5pm (2 days WFH)
Contract: Permanent, full-time
Benefits
- Real career progression – strong focus on internal promotions and development
- Exclusive access to sample sales – grab your favourite pieces first
- Huge staff discounts – enjoy 60%–70% off across all brands
- Modern, vibrant office space – creative, fun, and collaborative
- Weekly fresh fruit delivery – stay fuelled and refreshed
- Team social events every third Friday – relax, connect, and celebrate wins together
- Previous customer service experience (retail experience welcome)
- A genuine love for fashion
- Zendesk experience (preferred but not essential)
- Experience with web chat / live chat (highly advantageous)
- In-store retail or eCommerce experience
- Excellent verbal and written communication skills
- A reliable, professional attitude and a strong team-player mindset
Or feel free to call Carla on 0438 718 107 for a confidential chat.
