What You’ll Do
- Be the friendly first point of contact for customers, handling inbound enquiries and making outbound calls with professionalism and genuine care.
- Build strong internal relationships, ensuring open communication across multiple departments.
- Provide updates to internal stakeholders and escalate customer issues when required.
- Manage service bookings, maintain accurate customer records, and support efficient workshop scheduling.
- Conduct follow-up calls, reconnect with lapsed customers, and assist with recall campaigns to enhance customer satisfaction.
- Stay up to date with products, services, and internal systems to provide accurate and helpful information.
- Deliver on key KPIs
What We’re Looking For
- Excellent communication and customer service skills—both verbal and written.
- 1–2 years’ experience in a high‑volume call centre or fast‑paced retail environment.
- Strong administrative skills with exceptional attention to detail.
- Ability to navigate conflict calmly and professionally.
- A reliable team player with a strong work ethic.
- Comfortable working in a structured and repetitive environment.
- Australian Citizen, PR holder, or Graduate Visa.
- Join a supportive, collaborative team built on trust, accountability, and transparency.
- Opportunity to partner with multiple departments and have a real impact on customer satisfaction.
- Access to ongoing training, skill development, and genuine career progression pathways.
- Work for a company committed to employee wellbeing, safety, and sustainability.
- Enjoy free onsite parking and hybrid work options after probation.
Hours: Monday to Friday, rotating roster between 7:00am – 6:30pm
Location: Rydalmere, 2116
Salary: $62,223 + Superannuation
How to Apply
Ready to take the next step in your customer service career?
Click ‘APPLY NOW’ and submit your resume today.
