The Company
Our client is a leading player in the automotive services sector operating in the distribution, retail and logistics markets within excess of 1,500 employees across Australia.
What You’ll Do:
- Serve as the first point of contact for customers, answering inbound calls and making outbound calls with professionalism and care.
- Build and maintain strong internal partnerships, ensuring open and effective communication across departments.
- Promote activities and provide updates to internal stakeholders while escalating customer concerns as needed.
- Manage service bookings, maintain accurate records and ensure workshop scheduling and appointment systems are optimised.
- Conduct follow-up calls, contact lapsed customers and manage recalls to ensure high levels of customer satisfaction.
- Maintain up-to-date knowledge of products, services and systems to provide accurate information.
- Deliver on key performance measures including call quality, customer satisfaction (NPS), booking conversion and efficiency metrics.
- Excellent customer service and communication skills, both verbal and written.
- 1–2 years’ experience in a high volume call centre or retail store.
- Strong administrative skills and high attention to detail.
- Ability to handle conflict resolution professionally and calmly.
- Reliable & strong work ethic.
- Ability to work in a repetitive environment.
- Australian Citizen, Graduate Visa or PR.
- Work in a supportive, collaborative environment with a focus on trust, accountability, and transparency.
- Opportunity to build relationships across multiple teams and make a real impact on customer satisfaction and operational efficiency.
- Continuous development and learning opportunities to enhance your career.
- Be part of a company culture that values wellbeing, safety, and sustainability.
- Hours : Monday to Friday rotating roster 7.00am – 6.30pm
- Location : Rydalmere, 2116
- Salary: $62,223 + Superannuation
How to Apply
Please send your resume by clicking the 'APPLY NOW' button.
