A well-established and fast-growing retail group, representing five successful and much-loved fashion brands, is seeking an experienced Customer Service Representative to join their Sydney Head Office team.
If you’re passionate about fashion and love delivering exceptional service, this is your opportunity to step into a corporate head office environment with a brand that truly values its people. You’ll be joining a supportive, collaborative, and energetic team where your contribution is recognised and genuine career progression is encouraged.
The Role
As a Customer Service Representative, you’ll be the voice of the brand, delivering high-quality, personalised service across multiple channels. This is not a high-volume call centre role — it’s about meaningful interactions and creating positive customer experiences.
Your responsibilities will include:
- Providing exceptional customer service across all five brands
- Managing inbound calls, emails, and live chat enquiries
- Resolving customer issues with professionalism and empathy
- Liaising with the warehouse regarding orders and returns
- Reviewing and amending online orders
- Processing refunds and handling stock enquiries
- Maintaining customer and gift card accounts
- Salary: $60,000–$67,000 + Super (depending on experience)
- Hours: Monday to Friday, 9am–5pm (2 days WFH)
- Contract: Permanent, full-time
- Genuine career progression with a strong focus on internal promotions
- Exclusive access to sample sales
- 60–70% staff discount across all brands
- Modern, vibrant office environment
- Team social events every third Friday
- Previous customer service experience (retail backgrounds welcome)
- A genuine passion for fashion
- Experience using Zendesk (preferred but not essential)
- Web chat / live chat experience highly regarded
- In-store retail or eCommerce experience advantageous
- Strong written and verbal communication skills
- Professional, reliable, and a team player
