The Opportunity Kennedy Reid is partnering with one of Australia's leading financial institutions to recruit multiple Fraud & Scams Officers for an urgent November intake.
This is an excellent opportunity to join a well-established banking contact centre, supporting customers who have experienced or may be at risk of fraudulent activity, scams or unauthorised transactions.
We are looking for customer-focused professionals who can demonstrate empathy, strong problem-solving skills and the ability to remain calm when dealing with sensitive and potentially distressing situations.
Candidates with experience in banking, financial services, fraud prevention, disputes, collections, hardship or high-volume contact centres are strongly encouraged to apply.
What's on Offer?
- $45 per hour + superannuation (subject to final confirmation)
- Casual Contract opportunity with a major Australian bank
- Parramatta location
- Start date: Monday, 9 November 2026
- Structured onboarding and training
- Exposure to fraud prevention, financial crime and banking operations
- Supportive, team-based contact centre environment
- Opportunity to develop specialist banking and financial crime experience
As a Fraud & Scams Officer, you will be responsible for supporting customers who have concerns about suspicious transactions, scams or potential fraudulent activity.
Your responsibilities will include:
- Handling inbound customer enquiries relating to suspected fraud, scams and unauthorised transactions.
- Providing empathetic, professional support to customers experiencing financial distress or uncertainty.
- Gathering relevant information and asking appropriate questions to understand customer circumstances.
- Identifying potential fraud indicators and escalating suspicious activity in accordance with internal procedures.
- Assisting customers with next steps and explaining relevant processes clearly.
- Maintaining accurate customer records and case notes.
- Following banking policies, privacy requirements and compliance procedures.
- Working collaboratively with internal teams to support positive customer outcomes.
- Meeting quality, productivity and service standards within a fast-paced contact centre.
To be successful, you will ideally demonstrate:
- Previous experience in a high-volume, phone-based customer service environment.
- Strong communication skills, empathy and active listening.
- Confidence handling difficult, emotional or distressed customers.
- Excellent attention to detail and the ability to follow structured procedures.
- Strong problem-solving and investigative skills.
- Ability to navigate multiple systems while speaking with customers.
- A professional, resilient and customer-focused approach.
- Flexibility to work rotating shifts, including weekends.
- Banking or financial services contact centres.
- Fraud detection, scam prevention or transaction disputes.
- Financial crime, AML/KYC or transaction monitoring.
- Credit cards, payments or banking operations.
- Collections, recoveries or financial hardship.
- Customer complaints, escalations or vulnerable customer support.
Important Availability Requirements This is an urgent recruitment process.
- Interviews: Expected from Friday, 16 October 2026.
- Commencement: Monday, 9 November 2026.
- Location: Parramatta.
- Roster: Rotating shifts, including weekends. Flexibility outside standard business hours may be required.
Apply Now If you enjoy helping customers, solving complex problems and making a meaningful difference, we would love to hear from you.
Applications are being reviewed immediately, with interviews being arranged at short notice.
Click APPLY NOW and submit your updated resume.
Due to the urgency of this intake, shortlisted applicants will be contacted promptly.
Kennedy Reid is committed to providing equal employment opportunities and welcomes applications from candidates of diverse backgrounds.
