Looking for a meaningful career where you genuinely help people?
We're recruiting multiple Customer Support Consultants to join one of Australia's leading financial institutions.
This is your opportunity to build a career in banking while helping customers through some of the most important conversations they'll ever have.
No banking experience? That's okay!
If you're passionate about customer service, enjoy helping people and thrive in challenging situations, we'd love to hear from you.
About the Role
Every day you'll speak with customers experiencing financial hardship and work alongside them to understand their circumstances and find practical solutions.
These aren't quick transactional calls. You'll build trust, listen with empathy and make a genuine difference in someone's day.
Comprehensive training is provided, so we're looking for the right people—not necessarily people who have worked in banking before.
What You'll Be Doing
- Handle inbound customer calls regarding financial assistance and hardship
- Listen carefully to understand each customer's circumstances
- Build rapport through compassionate and professional conversations
- Assist customers in finding suitable financial solutions
- Navigate multiple banking systems while documenting conversations
- Work collaboratively with a supportive team
- Deliver exceptional customer experiences while meeting quality standards
You'll be someone who genuinely enjoys helping people and remains calm under pressure.
You'll also have:
- Previous customer service experience
- Excellent communication and listening skills
- Strong empathy and emotional intelligence
- Confidence handling sensitive conversations
- Good computer and system navigation skills
- Ability to learn new technology quickly
- A positive attitude and willingness to learn
- High attention to detail
Experience in any of the following will be highly regarded:
- Banking or Financial Services
- Contact Centres
- Hospitality
- Retail Leadership
- Fast Food Management (McDonald's, Domino's, Hungry Jack's, etc.)
- Hotels
- Customer Support
- Healthcare Reception
- Insurance
- Telecommunications
- Collections
- Hardship
- Case Management
- $40.84 per hour + Super
- 9-month contract
- Multiple positions available
- Parramatta location
- Comprehensive paid training
- Ongoing coaching and mentoring
- Supportive team environment
- Career pathways within one of Australia's leading banks
This isn't a high-volume call centre where you'll race through dozens of calls every day.
You'll typically manage around 10-12 meaningful customer conversations per day, giving you the time to truly understand each customer's situation and provide the right outcome. Full training includes around four weeks of classroom learning followed by a structured three-month supported nesting period, so you'll be set up for success from day one.
Apply Now
If you're passionate about helping people, enjoy solving problems and want to start a rewarding career with one of Australia's most recognised financial institutions, we'd love to hear from you.
Applications are being reviewed immediately, so don't delay.
