You will be responsible for managing a portfolio of life insurance claims, assessing eligibility and making timely, fair decisions aligned with policy and regulatory guidelines.
Key responsibilities include:
- Manage a portfolio of approximately 60–70 claims
- Assess Group claims linked to superannuation funds (with potential exposure to multiple funds or a dedicated fund)
- Work across TPD (Total & Permanent Disablement) and/or Income Protection claims
- Liaise with medical professionals, employers, and stakeholders to gather evidence
- Ensure compliance with policy terms and legislative requirements
- Deliver high-quality customer outcomes within service timeframes
- Focus on Group Insurance policies (superfund-based) with consistent policy structures
- Exposure to Retail policies available in some teams (customisable, individual cover)
- Collaborative team structures with ongoing hiring and growth
- Hybrid working model (2–3 days WFH)
- Previous experience in life insurance claims assessment (TPD and/or IP)
- Strong understanding of Group insurance policies
- Ability to manage a portfolio and meet deadlines
- Backgrounds considered:
- Allied Health (e.g., physio, OT)
- Legal / Insurance / Financial Services
- CTP or Workers Comp claims
- Nursing or medical backgrounds
- Strong communication, investigation, and decision-making skills
- Experience handling portfolio volumes of 60+ claims
- Delegated authority (DA) exposure e.g.:
- IP: ~$5K–$7K monthly benefit
- TPD: ~$175K+ assessment levels
- Stable tenure in previous roles (systems are complex, requiring commitment)
- Salary up to $110K–$140K package depending on experience
- Performance bonus up to 10%
- Hybrid working arrangements
- Structured onboarding and training
- Continuous hiring & team growth – strong career progression opportunities
