The Role
Part of the Customer Service team, you will be handling enquires and complaints, with your duties including but not be limited to:
- Manage the case from beginning to end with a proactive approach
- Proactive engagement on the ownership lifecycle of their vehicle (inbound and outbound)
- Attend to customer enquiries and complaints, ensuring these are positively resolved within a timely manner
- Provide fast speed of response to customers through any channel, in line with KPI expectations
Hourly Rate : $35.15 per hour + super
Temp Ongoing: Potential to go permanent for the right candidate
Location : Norwest Business Park, 2153 - free parking available on-site
To be successful in this role you will have:
- Previous experience working in a call centre environment
- Excellent verbal and written communication skills
- Ability to meet and exceed KPIs
- Attention to detail and excellent soft skills
- Prove yourself, and they will create a permanent role!
- Ongoing training and opportunities for career progression.
- Enjoy being part of a company's social events such as BBQ's, company dinners and fun activities.
- Lots of company recognition for good performance.
- Employee Advantage program (providing employees with competitive benefits such as vehicle benefits, family friendly benefits, and access to discounted benefits).
