A well-established retail company, representing five strong and successful brands under its umbrella, is currently seeking a professional and experienced Customer Service Officer to join their head office team in Sydney
This is a fantastic opportunity to be part of a supportive, friendly, and dynamic working environment where your contribution is genuinely valued.
The Role
As a Customer Service Officer, your duties will include but not be limited to:
- Providing a high level of customer service across all brands
- Inbound calls
- Attend to customer inquiries
- Complaint handling
- Reviewing online orders
- Live online customer chats
- Refund and stock enquiries
- Location : Waterloo - a short walk from the station
- Salary: $60,000-$65,000 + Superannuation (based on experience)
- Hours: Monday to Friday, 9am - 5pm (2 days WFH)
- Contract: Permanent, full-time
- Plenty of room to grow – they're big on internal promotions and supporting your career progression
- Regular access to exclusive sample sales – snag your favorite pieces before anyone else!
- Enjoy generous staff discounts of 60%–70% across all their brands – treat yourself without breaking the bank.
- Work in funky, modern office spaces – vibrant, inspiring, and designed for creativity and collaboration.
- Stay refreshed with fresh fruit delivered weekly – healthy snacks always within reach.
- Unwind with team drinks every third Friday – a great way to connect and celebrate wins.
- Previous Customer Service experience (can be in retail setting)
- Love for Fashion
- Zendesk experience is preferred
- Experience using web chat/live chat highly advantageous
- In-store retail or e-Commerce experience
- Excellent communication skills, both verbal and written
- Reliable, professional, Team Player
For immediate consideration, click 'Apply Now'. Or Call Carla on 0438718107 for a chat.
