- Provide immediate assistance to customers experiencing emergencies while traveling
- Handle incoming calls and messages with urgency, empathy, and professionalism
- Coordinate emergency services including medical evacuations, hospital admissions, or replacement travel arrangements
- Liaise with hospitals, doctors, service providers, and internal claims teams
- Keep detailed and accurate case notes
All the best bits!
- Work for a Major Global Travel Insurance Company
- Hybrid role - WFH up to 50% of the week
- Convenient location - Brisbane CBD
- Excellent career progression offered
- Excellent salary of up $85k + super + 10% annual bonus + Shift Loading
To be successful in the role, you will have:
- Experienced in customer service, emergency response, or assistance (ideally within insurance, healthcare, or travel)
- Ability to manage emergency situations
- Able to work flexible hours, including night shifts and weekends as part of a rotating schedule
- Excellent communication skills
For immediate consideration, submit your resume via the 'Apply Now' link below
