The Australian insurance industry is thriving, but with growth comes competition. Whether you’re a claims specialist, underwriter, broker, or life insurance professional, securing your next role means more than just meeting the job requirements. You need to position yourself as the stand-out candidate who brings value, expertise, and adaptability.
At
Kennedy Reid, we work with leading insurance employers every day, and we know exactly what hiring managers are looking for. Here’s how to make a lasting impression, starting with your resume and carrying through to your interview.
- Craft a Resume That Highlights Results, Not Just Responsibilities
In a competitive market, a generic list of duties won’t set you apart. Employers want to see the impact you’ve made in previous roles.
Tips:
-
Show measurable achievements
– For example:
"Reduced claims processing time by 20% through workflow improvements" or
"Secured $3M in new business in 12 months as a broker."
-
Tailor your resume
– Align your skills and achievements with the specific role description.
-
Use industry-specific keywords
– This helps your resume pass applicant tracking systems and shows you speak the language of the sector.
- Demonstrate Technical and Soft Skills
While technical expertise is essential, employers also value communication, problem-solving, and customer service skills—especially in client-facing roles.
Tips:
- List relevant insurance software and systems you’re proficient in.
- Include examples of collaboration, negotiation, and conflict resolution in your career summary or key achievements.
- Prepare for Industry-Specific Interview Questions
Insurance interviews often assess not just your technical knowledge, but your ability to manage risk, maintain compliance, and deliver exceptional customer outcomes.
Common questions to prepare for:
"Describe a time you handled a complex claim or high-value account."
"How do you stay informed about changes in insurance regulations?"
"What strategies do you use to build and maintain client relationships?"
Tip:
- Use the
STAR method (Situation, Task, Action, Result) to structure your answers and clearly show your impact.
- Research the Employer and the Market
A strong understanding of the organisation’s products, values, and position in the market will help you tailor your responses and show genuine interest.
Tips:
- Review the company’s website, annual report, and recent news.
- Understand current industry trends such as regulatory changes, emerging risks, or new technologies.
- Showcase Your Professional Development
The insurance industry is evolving quickly, and employers value candidates who invest in ongoing learning.
Tips:
Highlight recent certifications, training, or CPD courses.
Mention memberships in professional associations like ANZIIF.
The Kennedy Reid Advantage for Job Seekers
As a specialist insurance recruitment agency, Kennedy Reid provides candidates with:
- Exclusive access to roles not advertised on job boards.
- Interview preparation tailored to each client’s expectations.
- Market insights to help you negotiate competitive offers.
Your Next Step
Standing out in the insurance job market requires more than just experience, it’s about demonstrating your value at every stage of the hiring process. With the right preparation and industry-specific guidance, you can confidently secure your next opportunity.
Looking for your next role? Contact Kennedy Reid today and let us connect you with Australia’s leading insurance employers.
