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Market Update: 9 Key Drivers within the Business Support Industry

As recruiters specialising in the Business Support industry, we know that finding the right talent can be a challenge, especially in today's competitive job market. This month, we are focusing on the key drivers that are currently in demand within this sector and highlighting how as an employer, you can use these factors to attract top candidates.

One of the biggest motivators for employees working in office support roles is salary. Whether a base salary or an attractive compensation package, these employees are driven by financial incentives and rewards for their hard work. Additionally, many candidates are motivated by opportunities for growth and development. Therefore, companies that provide training programs and offer career advancement options will likely be more successful at attracting high-quality talent than those that do not.

At the same time, current candidates also value workplace flexibility. To successfully attract and retain top candidates in today's market, businesses must focus on tailoring their recruitment strategy to meet the needs and preferences of these candidates while also providing them with an engaging and supportive work environment. Overall, understanding what drives your target candidates is critical to success as an employer.

Key Drivers around Salary & Compensation

key drivers around salary & compensation

Salary and compensation have always been major drivers for candidates in most industries, but what's included? From 1,253 respondents, we've highlighted the three key drivers that fall under that category, including base salary, being paid overtime, and hourly rate.

When it comes to finding the right candidates for office support positions, businesses need to be prepared to compete with other companies for talented professionals. The reality is that people working in this field expect to be paid a competitive hourly rate, and many are also looking for additional pay for overtime or weekend work.

Employees in this field also often look for benefits such as health insurance and paid vacation days. As a result, businesses can attract the best candidates for office support positions by offering a competitive salary and benefits package.

Key Drivers around Career & Development

key drivers around career & development

In today's fast-paced and highly competitive workforce, employees are looking for opportunities to advance their careers and develop their skills to stay ahead of the pack. One of the key drivers that employees cited as most important was career and development opportunities. Around 40% of respondents said they require on-the-job coaching, while 50% said they would be delighted by the prospect of in-house promotions and training programs.

As many employers know, happy employees are productive employees. When workers feel supported and motivated, they are more likely to be engaged in their work and committed to the company. One way to keep employees happy and invested in their careers is to provide opportunities for on-the-job skill development. This can take the form of coaching and mentoring from more experienced colleagues or informal learning opportunities such as shadowing or job rotations.

Overall, it is clear that employees in this field value a workplace that supports their professional growth and provides them with ample opportunities for advancement. By understanding these needs and prioritizing them, employers can help keep their top talent engaged and motivated.

Key Drivers around Flexibility & Work-Life Balance

key drivers around flexibility

Work-Life Balance has recently been a massive driver for candidates in the business support market. With it being such a broad subject, we wanted to explore what's included in Work-Life balance.

The third key driver for employees within office support is flexibility. Of those surveyed, 59% said they would be delighted if they were in a role that offers flexible working hours, and 57% said they would be delighted if they had the ability to work from home.

There is a growing need for employers to offer more flexibility in the workplace. Many benefits of flexible working arrangements include improved work-life balance, increased productivity, and reduced stress levels.

Employees who have access to flexible working arrangements are more likely to be loyal to their employer and less likely to leave their job. As the workplace continues to evolve, employers need to keep up with the changing needs of their employees.

While many different motivating factors influence employee engagement and job satisfaction, we've found that employees in office support roles are often motivated by key drivers that fall within the salary and compensation, work-life balance and flexibility, and career and development categories.

If you’re in need of Business Support professionals, we can help. Fill out the form below to get in touch!