Customer Service

Posted 23 September 2021
Salary$50,000 + Superannuation
Job type Permanent
DisciplineBusiness Support

Job description

The Company
A reputable fashion retail company are seeking a professional & experienced Customer Service Representative for their head office in Waterloo. They offer a fantastic working environment with a supportive and friendly culture. 

The Role
As a Customer Service Representative, your duties will include but not be limited to:
  • Providing a high level of customer service across all brands
  • Inbound calls
  • Attend to customer inquiries
  • Complaint handling
  • Reviewing online orders
  • Live online customer chats
  • Refund and stock enquiries 
  • Location: Waterloo - a short walk from Green Square station
  • Salary: $50,000 + Superannuation
  • Hours: Monday to Friday, 8:30am - 5pm 
In order to be successful for the role, you must have the following:
  • Previous Customer Service experience within a call centre or Head Office professional working environment
  • Zendesk experience is preferred 
  • In-store retail or e-Commerce experience 
  • Ability to liaise with stakeholders 
  • Proficient Microsoft Office skills - typing, Word & Excel
  • Excellent communication skills, both verbal and written
  • Fantastic attention to detail & an ability to meet deadlines

How to Apply:
We are actively interviewing for this role. Feel free to apply by clicking the “Apply Now” button or for immediate consideration please call Emma Clarke on 0477 770 210 or email for a discussion about this opportunity.