The Role:
The Customer Success Manager is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in their territory. The CSM will drive renewals and account growth, navigate enterprise organizations, and collaborate with teams within the company to ensure on-time renewals.

Key responsibilities include yet are not limited to: 

• Accelerate customer adoption of the product portfolio through technical enablement, usage training, project planning, and basic onboarding 
• Identify strategic, new business growth opportunities 
• Conduct regular proactive calls and account review meetings 
• Own renewal strategy and subsequent on time renewal of subscriptions. 
• Ensure that critical issues are documented and escalated in an expeditious manner for resolution 
• Coordinate account activities with sales teams for assigned accounts within territory 
• Help customers understand the product and help promote migrations as necessary 
• Act as customer advocate and liaison to become a Trusted Advisor
• Work From Home available
• Office Location: North Sydney
• Salary- $95,000 - $110,000 + Superannuation Dependent on Experience

The successful candidate will ideally have: 

• 2-4 years Customer Success/Account Management experience 
• Exceptional written and verbal communication skills
• Bachelor’s degree or equivalent experience
• Saas experience/ technical background preferred.
• Proven track record of achieving high renewal rates
• Excellent relationship building skills, including executive levels

This is a great opportunity to further develop a career within a booming industry. 

We are actively interviewing for this role, so please don't hesitate in applying. For immediate consideration, click 'Apply Now'.