Customer Success Manager

Posted 20 July 2021
Salary$120,000-$140,000 + Superannuation
LocationSydney, New South Wales
Job type Permanent
DisciplineBusiness Support Recruitment
Reference3270957new

Job description

The Role:
As a Customer Success Enablement Manager, you will partner with your regional and operational stakeholders to implement programs, policies, and procedures that enable customer success managers to successfully navigate customers through the key stages of their lifecycle: from purchase and onboarding, relationship management, growth and renewals. 

Duties: 
  • Deliver training and L&D strategy to your regional team.
  • Evaluate and assess training to ensure  it’s effectiveness both integrally and externally.
  • Training and enablement focused around product adoption, company value, and building strong relationships with our customers.
  • Track and oversee the metrics and reporting needed to measure success and impact of programs.
  • Contribute to the creation of digital education assets to support adoption.
  • Office Location: North Sydney (Work From Home available).
  • Salary- $120k-$140k + Superannuation (dependent on experience).

What You Will Bring: 
  • Must have 5+ years experience as a Customer Success Manager or Account Manager
  • Must have 2+ years of enablement, training, coaching & development experience
  • MUST BE a Permanent Resident or Australia Citizen.
  • Previous experience with enablement and coaching.
  • High-energy, driven individual.
  • Bachelor’s degree or equivalent work experience.
  • Experience with Customer Success tools as a user or administrator.
  • Saas experience/ technical background preferred.
  • Experience using a CRM (Salesforce preferred).

We are actively interviewing for this role, so please don't hesitate in applying. For immediate consideration, click 'Apply Now' or reach out to Emma at emmac@kennedyreid.com.au or 0477 770 210.