Medical Assistance Coordinator

Posted 26 July 2022
Location New South Wales, Sydney
Job type Permanent

Job description

The Company: 
Our client is an established and well-rounded multinational Travel Insurance provider, looking for a medical professional to join their expanding team.

The Benefits
  • Opportunity for someone currently working in the medical field to join an organisation who value work life balance 
  • Regular working hours with the option for work from home flexibility following probation period 
  • Stunning office location on the water at Pyrmont 
  • Supportive and development focussed organisation who are committed to progression for their employees 
  • Join an international organisation who are growing, in an industry that is going through exciting changes 
  • Take the step into insurance, no prior insurance experience required 
  • Opportunity for an overseas medical professionals to use their qualifications/education in Australia
The Role: 
Working alongside the claims and operations team you will be assisting the company's overseas customers who are experiencing medical issues: 
  • Liaising with customers and medical providers to understand medical condition and if the customer is covered under their travel insurance policy 
  • Understanding medical terminology and determining policy coverage 
  • Communicating with overseas medical professionals and the company's inhouse doctors to evaluate medical assistance requirements and to provide them with further information and clarity around medical terminology 
  • Working hand-in-hand with the inhouse claims and customer service team to assist the customer 
  • Coordinate and manage the ongoing care of overseas customers
  • Provide ad-hoc training and expertise to the team 
About You: 
  • Prior medical experience, including but not limited to nursing, medical secretary or medical receptionist (from overseas or Australia)
  • A strong understanding of medical terminology 
  • Prior experience in insurance is preferred but not necessary
  • French-speaking candidates highly regarded but not necessary 
  • Strong team work and ability to coordinate 
  • Strong verbal and written communications skills
How to Apply
For immediate consideration, please submit your resume via the 'Apply for this job' link below. Alternatively, for further questions email