Team Leader Customer Services

Posted 18 May 2022
Salary$85,000 - 95,000 Superannuation
Location Sydney
Job type Contract
DisciplineOffice Support

Job description

The Company
Our client is a growing Life Insurance company located in the CBD. They value and promote a great work culture and are currently looking for an experienced Team Leader to join their team on a 15-18 month maternity leave contract. 

The Role 
As a Team Leader for the client services, your duties will include but not be limited to: 
  • Ensure clients and customers are looked after in a timely manner and managed efficiently as per the companies policies and procedures
  • Handle all escalations from various channels
  • Manage workflow, ongoing training and onboarding of new team members
  • Identify and improve processes 
  • Manage a team of 7 people
  • Salary: $85,000 - $95,000 + Superannuation dependent on experience
  • Location: Sydney CBD
  • Hours:  Monday - Friday, 9:00am - 5:30pm               
As a successful Team Leader, you will offer: 
  • Prior experience as a Team Leader or Management role.
  • Understanding of Life Insurance products desirable.
  • Excellent verbal and written communication skills.
  • Strong computer literacy skills in Microsoft Excel, Word & Outlook essential).
  • Proven time management skills and ability to multi-task.
  • Ability to adhere to industry best practices and compliance.
How to Apply
We are actively recruiting for this role so please don't hesitate to apply by clicking "Apply Now". For specific questions contact