The Company
A well-established retail company, representing five strong and successful brands under its umbrella, is currently seeking a professional and experienced Customer Service Officer to join their head office team in Sydney

This is a fantastic opportunity to be part of a supportive, friendly, and dynamic working environment where your contribution is genuinely valued.

The Role
As a Customer Service Officer, your duties will include but not be limited to:

• Providing a high level of customer service across all brands
• Inbound calls
• Attend to customer inquiries
• Complaint handling
• Reviewing online orders
• Live online customer chats
• Refund and stock enquiries 
• Location: Waterloo - a short walk from the station
• Salary: $60,000-$65,000 + Superannuation (based on experience)
• Hours: Monday to Friday, 9am - 5pm (2 days WFH)
• Contract: Permanent, full-time

Benefits

• Plenty of room to grow – they're big on internal promotions and supporting your career progression
• Regular access to exclusive sample sales – snag your favorite pieces before anyone else!
• Enjoy generous staff discounts of 60%–70% across all their brands – treat yourself without breaking the bank.
• Work in funky, modern office spaces – vibrant, inspiring, and designed for creativity and collaboration.
• Stay refreshed with fresh fruit delivered weekly – healthy snacks always within reach.
• Unwind with team drinks every third Friday – a great way to connect and celebrate wins.

In order to be successful for the role, you must have the following:

• Previous Customer Service experience (can be in retail setting)
• Love for Fashion
• Zendesk experience is preferred 
• Experience using web chat/live chat highly advantageous
• In-store retail or e-Commerce experience 
• Excellent communication skills, both verbal and written
• Reliable, professional, Team Player

How to Apply
For immediate consideration, click 'Apply Now'. Or Call Carla on 0438718107 for a chat.