Customer Service Representative

Posted 28 September 2021
Salary$27 per hour + super
Location
Job type Temporary
DisciplineOffice Support
Reference3333478

Job description

THE COMPANY
Our client, a global leader in sustainably moving goods, partners with over 250,000 supply chains across the Globe and plays a crucial part in connecting people and businesses to our everyday life's essentials. Now looking to grow their supportive and very busy customer service team. 

THE ROLE:
  • Provide first call resolution for all customer service and logistics inquiries
  • Handle all inbound/outbound communications (phone/email)
  • Process and amend new deliveries or cancellations
  • Problem solve any account or logistics related issues
  • Effectively communicate with customers in relation to their transport requests and notify of any delays to deliveries 
  • Focus on the customer to ensure their needs and pain points are addressed and solutions are met. 
  • SALARY: $27 per hour + super 
  • HOURS: Monday-Friday, 7.30am and 5pm Rota (37.5 hours)
  • LOCATION: Lidcombe (Onboarding from home - WFH)

YOU:
  • SAP and Salesforce Experience preferred
  • Previous Supply chain experience is highly regarded
  • Comfortable handling high volume of inbound/outbound calls and emails
  • Excellent time management and organisational skills
  • Ability to meet deadlines, organize and prioritize multiple tasks simultaneously while working independently
  • A great attitude and willingness to learn

How to Apply
We are actively interviewing for this role, so please don't hesitate in applying. Please send your resume to Carla by clicking the 'Apply Now' button. For a confidential discussion please contact me on 0438 718 107