Role Summary 

The primary focus of this role is to put the customer at the center of what you do, acting in their best interests.

The Senior Account Executive will deliver a high-quality customer experience our clients Online division, retaining customers by providing insurance advice and answering general inquiries in an inbound service environment. Ensuring a professional approach in all customer and team interactions and that company policy, procedures and guidelines are met.

Responsibilities 

• Technical & Product specialist
• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling escalated calls.
• Answers team member technical and product related questions, with the ability to identify matters that require escalation to management.
• Assist and review complaints to identify if escalation is required.
• Understanding of external stakeholder relationships, thorough knowledge of key dates and deliverables.
• Reporting and planning strategic initiatives for key stakeholder dates throughout the year.
• Reporting on deliverables, identifying gaps, and highlighting wins and improvements.
• Contribute to new business activities and new business development initiatives.

 Ideal Candidate

• Minimum of 3 years Insurance broking experience
• Bright and enthusiastic phone manner
• Self-motivated and resilient
• Multi-task and prioritise workload in face paced, high pressure environment with predetermined schedules.
• “Can-Do” attitude
• Strong relationship development – internal and external
• Good time management skills
• High levels of initiative and good work ethic
• Results driven
• Strong communication skills – written and verbal with the ability to adapt your style to suit different personalities and situations
• Attention to detail
• Team player
• Strong problem-solving skills

If you feel like you could be a good candidate for this role then please call Tom Rapley on 0438 456 082.